Delete your Virema account
This page explains how a Virema user can permanently delete their account and the personal data associated with it.
Delete from the Virema app
- Sign in to the Virema account you want to delete.
- Open Settings, then Privacy.
- Select Delete account.
- Read the explanation and confirm Delete permanently.
Permanent deletion cannot be undone. “Deactivate account” is a different option and creates a protected recovery archive for 90 days.
If you cannot access the app
Email support@virema.app with the subject “Virema account deletion request”. Send the request from the verified sign-in email where possible. Support may request limited information needed to verify account ownership before deletion. Do not email identity documents, passwords, one-time codes, or payment card details.
Data deleted with the account
- profile details, profile photos, and user-owned stored files;
- messages sent by the user and associated chat-view state;
- discovery answers, profile questions, MaRC progress, and meeting records;
- identity-verification originals and the user’s verification case;
- support feedback and attachments linked to the account;
- active product entitlements linked to the account.
Limited records that may be retained
Virema may retain protected, access-restricted safety and moderation records where necessary to prevent abuse, protect other users, establish or defend legal claims, or comply with law. Store transaction references may be retained for refunds and financial audit, but are unlinked from the closed Virema profile and their raw payload is removed. Retained data is not used to keep the deleted profile active or visible.
If a verified email address or phone number was used to receive a Type 1 invitation benefit, Virema retains for 12 months a server-only keyed cryptographic marker derived from that identifier. It contains no raw email address, phone number, name, or profile data and is used only to prevent the same verified identity from receiving that registration benefit again. Re-registration remains available, and rejected repeat attempts do not extend the 12-month period.
Questions
Contact support@virema.app.